Frequently Asked Questions

If you are a new customer please select 'New Parents Register Here' to register with us. If you are already registered with us enter your email address and password and click 'Login'.

You will need to click 'New Parents Register Here' if you have not yet registered with us before. You can then set up your child's details and only the items relevant to your child's section of the School will be displayed. The site will automatically select the sizes we think are most suitable and these can be added to your basket. Full details of how to shop with us can be viewed on our 'How to Shop' page.

If you have forgotten your password click on 'Forgotten Password' underneath the password box. We will send an email to the address which you use to log in. Inside this email will be a unique link which you can use to reset your password. For security reasons this link will expire after 2 hours, and should this happen you can request another link by repeating the 'Forgotten Password' procedure.

You can amend your personal details by logging into your account and selecting 'Edit My Details'. To amend the details you have entered for your child, log into your account, select your child and then click on 'Edit'. Measurements entered for your child can also be amended via the Family Homepage by clicking on your child's name.

The Intelligent Sizing is an integral part of the Schoolblazer website so it is not possible to bypass this page. Please take a few minutes to measure your child and input accurate measurements so that we can recommend the correct sized garments. You will find further information on how to measure your child in our ‘How to Measure’ video or by clicking on the 'guidelines' link on the Edit Child measurements page.

Yes, we take great pride in our ethical business practice and our full policy can be read here.

Please see below information specific to your school:

SHIPPING DIRECT TO SCHOOL

If you require delivery direct to the school, please ensure that the SCHOOL NAME is included in the shipping address as we cannot be held responsible for parcels being delayed or lost due to an incomplete address being entered. 

NAME TAGS

During checkout the correct number of name tags to label your items will automatically be added to your basket. Name tags are supplied in multiples of 12: the first 12 cost €4.00 and each additional 12 costs €0.65. If you purchase name tags with your order we will sew them into your items free of charge. If you do not wish to purchase name tags, these can be removed from your basket prior to checkout.

DISPATCH

We aim to dispatch orders within 3 working days. Our typical dispatch time is 2-3 days for a fully name-tagged order. We will email you to let you know when your order has been dispatched.

We ship orders OUTSIDE of the UK using DPD or DHL Express and delivery timescales are typically 3-5 business days.

Postage charges are shown in the table below

PLEASE NOTE that in addition to the above, customs taxes or charges may be payable in some countries. This will be at the discretion of the local Customs Authority and neither Schoolblazer nor our carrier can be held responsible for these.

RETURNS

We offer a free returns service from France via DHL. Please note that at the moment this is a Pick-Up service only, direct from your home. If you would like to return an item for a refund or exchange to a different size, please process your request on the website via our Online Returns Service. Further information on how to do this can be found on our 'How To Shop' page. Please allow up to 5 business days for your return to reach us. Should you choose to return via your own method, please note that we will not be liable for the additional costs involved.

Please note: Due to import duty and tax implications and to avoid shipping hold-ups at customers, we can only facilitate returns from the same country to which the original order was shipped.

Please see below information specific to your school:

SHIPPING DIRECT TO SCHOOL

If you require delivery direct to the school, please ensure that the SCHOOL NAME is included in the shipping address as we cannot be held responsible for parcels being delayed or lost due to an incomplete address being entered. 

NAME TAGS

During checkout the correct number of name tags to label your items will automatically be added to your basket. Name tags are supplied in multiples of 12: the first 12 cost €4.00 and each additional 12 costs €0.65. If you purchase name tags with your order we will sew them into your items free of charge. If you do not wish to purchase name tags, these can be removed from your basket prior to checkout.

DISPATCH

We aim to dispatch orders within 3 working days. Our typical dispatch time is 2-3 days for a fully name-tagged order. We will email you to let you know when your order has been dispatched.

We ship orders OUTSIDE of the UK using DPD or DHL Express and delivery timescales are typically 3-5 business days.

Postage charges are shown in the table below;

PLEASE NOTE that in addition to the above, customs taxes or charges may be payable in some countries. This will be at the discretion of the local Customs Authority and neither Schoolblazer nor our carrier can be held responsible for these.

RETURNS

We offer a free returns service from Belgium via DHL. Please note that at the moment this is a Pick-Up service only, direct from your home. If you would like to return an item for a refund or exchange to a different size, please process your request on the website via our Online Returns Service. Further information on how to do this can be found on our 'How To Shop' page. Please allow up to 5 business days for your return to reach us. Should you choose to return via your own method, please note that we will not be liable for the additional costs involved.

Please note: Due to import duty and tax implications and to avoid shipping hold-ups at customers, we can only facilitate returns from the same country to which the original order was shipped.

Online returns are quick and easy. Please follow the steps below; 

• Simply go to the ‘Orders and Returns’ tab, find the order from which you wish to return something, and click the red ‘Return Items’ button
• Select the item(s) that you wish to return, then click ‘Next’
• Please ensure a return request is processed for every item you are returning
• From the dropdown box, select the quantity you wish to return and also the 'Reason’ for each return
• Choose an ‘Action’ for each item, ie refund or exchange, and if you require an exchange, select the required size from the dropdown box
• When you have completed this for all items you are returning, proceed to the next step by clicking ‘Next’
• You will then be presented with a summary of your request. Please review this carefully to ensure you have selected the correct items and then click ‘Confirm Return’
• Finally, please take a moment to read and accept our Terms and Conditions by ticking the check box before clicking ‘Confirm Return’
• Print off your Shipping Label and Returns Note with your unique barcode reference
• Once you have processed your return, this will be visible in your ‘Returns History’ 
• On the ‘Returns History’ page you can view the return by clicking on ‘View Order'. It will show the current status and how long you have left to return the original item.
• If necessary, you can reprint your Returns Note and Shipping Label from here
• Reseal the garment in the original packaging (if applicable)
• Enclose the garment and printed Returns Note inside your parcel and attach the prepaid Shipping Label 
• Please ensure your parcel is posted back to us immediately to ensure we receive it within 28 days 

Costs for shipping to Europe have increased significantly. As a result we are consolidating orders to Europe as much as possible. If an item you wish to order is out of stock and you require delivery to an address outside of the UK, you will need to request an email notification and we will let you know once the item is back in stock and available to order. 

Inflation is increasing around the world. Prices in the UK have risen over 9% in the past year. At Schoolblazer we have seen some very substantial increases in our costs over the last 12 months, with some prices rising over 100%. We recognise that nobody likes to see prices increase so we have worked very hard to minimise these without compromising on quality or our commitment to sustainability.

Some items supplied to our UK schools are exempt from sales tax (VAT) in accordance with HMRC rules. However, these items are subject to tax in other countries. If you place an order for a UK school and choose to have it delivered to an address in another country, it will no longer be exempt from VAT and you will therefore notice that the price will increase. 

The current Uniform Regulations for your child's School are available by clicking the Uniform Regulations link in the shopping page as shown below;

If an item which you require is currently out of stock and is showing as available for pre-order please go ahead and place your order. We will work to ensure the item is in stock and dispatched to you as swiftly as possible. 

Our size range is deliberately broad, however should you require a garment in a size that is outside of our standard range then we may be able to supply this as a Special Order. However it is important to note that our Special Ordering service is not a bespoke tailoring service so the item will not be made to measure. We can only supply garments in accordance with the suppliers existing size patterns with variations on chest size and centre back or sleeve lengths. We charge up to 30% extra for this to cover the pattern making and one-off manufacturing premium costs we incur. Please allow up to 8 weeks for delivery of a Special Order item. Once placed, a Special Order cannot be cancelled and the item will be non-returnable for refund or exchange unless faulty. If you would like further information please contact our Helpline on 0333 7000 703 and they will be happy to help. Please note that promotional offers do not apply to special orders. 

No, we only charge for delivery once per order. We do not make additional charges for dispatching items separately, from the same order, due to items being out of stock.

We are obliged to charge all of our customers VAT where it is applicable. Some garments are zero rated at certain size levels and above those sizes VAT is chargeable. Where the garment can be shown to be only worn by someone under 14 years of age (because it is distinctly marked for a Prep School) the VAT should not be applied. If the garment cannot be shown to be only wearable in a Prep School, then VAT must be applied above certain sizes, irrespective of whether or not the child is actually in a Prep or Senior School. This is because VAT is applicable to the item, not the customer. Where an item is not distinctly marked (i.e. crested) and it is not possible to determine that the item is wearable only by someone under 14 years of age, we are obliged to charge VAT on the basis of size. On some products we choose to maintain a standard level of retail across all sizes but in these instances VAT is still payable on these sizes where applicable.

VAT is also applicable to name tags, FastTrack and (in most cases) to courier delivery services, including DPD.

Further information on the VAT guidelines can be found on the HMRC website.

We accept the following major credit and debit cards: VISA, Mastercard, Maestro and Cirrus. If you need any assistance then please contact our Helpline on 0333 7000 703.

PLEASE NOTE however that whilst we can assist you to the final basket stage, for security reasons we will be unable to checkout your order on your behalf.

In line with other online retailers we use the SCA/3DS2 Strong Customer Authentication procedure for your additional security. This is to better protect against fraud, keeping customers safe and secure when making payments online. 

The authentication process will vary but depending on your bank you may be asked to enter a one-time passcode or approve the transaction via the mobile app. For further details please contact your card issuer.

If your order has been submitted you will be taken to an order confirmation page showing your order reference number and the items ordered. An email confirmation of the order will then follow.

We do not charge for an order at the time the order is placed; we only take payment once the items have been dispatched.

We aim to dispatch orders within 3 working days. We will email you to let you know when your order has been dispatched and confirm which delivery service has been used.

Please note: We are currently in the process of relocating our warehouse so your order may take slightly longer to be dispatched at this time. We thank you for your patience.  

During checkout the correct number of name tags to label your items will automatically be added to your basket. Name tags are supplied in multiples of 12: the first 12 cost £3.00 and each additional 12 costs 50 pence. If you purchase name tags with your order we will sew them into your items free of charge. If you do not wish to purchase name tags, these can be removed from your basket prior to checkout.

As FastTrack is an express dispatch service, name tags will not be sewn into garments. However should you wish to purchase them, they will be supplied loose with your order.

Please see below information specific to your school:

SHIPPING DIRECT TO SCHOOL

If you require delivery direct to the school, please ensure that the SCHOOL NAME is included in the shipping address as we cannot be held responsible for parcels being delayed or lost due to an incomplete address being entered. 

NAME TAGS

During checkout the correct number of name tags to label your items will automatically be added to your basket. Name tags are supplied in multiples of 12: the first 12 cost €4.00 and each additional 12 costs €0.65. If you purchase name tags with your order we will sew them into your items free of charge. If you do not wish to purchase name tags, these can be removed from your basket prior to checkout.

DISPATCH

We aim to dispatch orders within 3 working days. Our typical dispatch time is 2-3 days for a fully name-tagged order. We will email you to let you know when your order has been dispatched.

We ship orders OUTSIDE of the UK using DPD or DHL Express and delivery timescales are typically 3-5 business days.

Postage charges are shown in the table below

PLEASE NOTE that in addition to the above, customs taxes or charges may be payable in some countries. This will be at the discretion of the local Customs Authority and neither Schoolblazer nor our carrier can be held responsible for these.

RETURNS

We offer a free returns service from France via DHL. Please note that at the moment this is a Pick-Up service only, direct from your home. If you would like to return an item for a refund or exchange to a different size, please process your request on the website via our Online Returns Service. Further information on how to do this can be found on our 'How To Shop' page. Please allow up to 5 business days for your return to reach us. Should you choose to return via your own method, please note that we will not be liable for the additional costs involved.

Please note: Due to import duty and tax implications and to avoid shipping hold-ups at customers, we can only facilitate returns from the same country to which the original order was shipped.

Please see below information specific to your school:

SHIPPING DIRECT TO SCHOOL

If you require delivery direct to the school, please ensure that the SCHOOL NAME is included in the shipping address as we cannot be held responsible for parcels being delayed or lost due to an incomplete address being entered. 

NAME TAGS

During checkout the correct number of name tags to label your items will automatically be added to your basket. Name tags are supplied in multiples of 12: the first 12 cost €4.00 and each additional 12 costs €0.65. If you purchase name tags with your order we will sew them into your items free of charge. If you do not wish to purchase name tags, these can be removed from your basket prior to checkout.

DISPATCH

We aim to dispatch orders within 3 working days. Our typical dispatch time is 2-3 days for a fully name-tagged order. We will email you to let you know when your order has been dispatched.

We ship orders OUTSIDE of the UK using DPD or DHL Express and delivery timescales are typically 3-5 business days.

Postage charges are shown in the table below;

PLEASE NOTE that in addition to the above, customs taxes or charges may be payable in some countries. This will be at the discretion of the local Customs Authority and neither Schoolblazer nor our carrier can be held responsible for these.

RETURNS

We offer a free returns service from Belgium via DHL. Please note that at the moment this is a Pick-Up service only, direct from your home. If you would like to return an item for a refund or exchange to a different size, please process your request on the website via our Online Returns Service. Further information on how to do this can be found on our 'How To Shop' page. Please allow up to 5 business days for your return to reach us. Should you choose to return via your own method, please note that we will not be liable for the additional costs involved.

Please note: Due to import duty and tax implications and to avoid shipping hold-ups at customers, we can only facilitate returns from the same country to which the original order was shipped.

No. Schoolblazer will pay the purchase tax and any duty on your behalf to the relevant country's tax authorities.

Shipping to the EU is significantly more expensive now so this is reflected in our sliding scale of delivery charges. Some of the tax rates on clothing in the EU may be different to those in the UK and may change over time. We will ensure that the prices you are charged reflect the tax regime in the EU.

Some items supplied to our UK schools are exempt from sales tax (VAT) in accordance with HMRC rules. However, these items are subject to tax in other countries. If you place an order for a UK school and choose to have it delivered to an address in another country, it will no longer be exempt from VAT and you will therefore notice that the price will increase. 

When shopping on Schoolblazer.com, for international delivery you are considered the importer and must comply with all the laws and regulations of the country in which you are receiving the goods. Customs authorities in some countries require the importer to provide a personal identification number. This might be your Personal or Tax/VAT ID/TIN. If the destination country requires this information then we will prompt you to enter it and you will not be allowed to place your order without doing so. Please ensure this is entered correctly, otherwise your order may not be delivered. Customs policies vary greatly from country to country, so if you are unsure about this you should contact your local customs authority for further information.

Costs for shipping to Europe have increased significantly. As a result we are consolidating orders to Europe as much as possible. If an item you wish to order is out of stock and you require delivery to an address outside of the UK, you will need to request an email notification and we will let you know once the item is back in stock and available to order. 

You can return an item purchased in the sale for refund or exchange, within the standard 365 day returns period. Items can be exchanged at the sale price up to 28 days after the sale has ended. However, if you request an exchange after the 28 day grace period, you will automatically be charged the difference between the sale price and the full retail price as shown on the website at the time the exchange is processed.

Inflation is increasing around the world. Prices in the UK have risen over 9% in the past year. At Schoolblazer we have seen some very substantial increases in our costs over the last 12 months, with some prices rising over 100%. We recognise that nobody likes to see prices increase so we have worked very hard to minimise these without compromising on quality or our commitment to sustainability.

We are not able to make any changes to an order once it has been placed. However we may be able to cancel it providing it is has not processed too far through our warehouse. If you wish to cancel an order, please contact us as quickly as possible and we will do our best to comply with your request.

We are unable to amend name tag details once your order has been placed. Providing your order is not already in progress then it can be cancelled and you will then need to place a new order. The name tag details you provide will be shown on your order confirmation email so if these are incorrect then please contact us immediately and we will advise how best to rectify this.

Unfortunately once an order has been placed we are unable to add items to it so a new order will need to be placed for any additional items required. We will do our best to combine the orders and ship them together wherever possible.

Providing the order has not yet been dispatched and as long as it is within the same country, we may be able to amend the shipping address. Please contact us and we will do our best to comply with your request. Please note that we cannot change a shipping address to another country due to VAT reasons. You will need to cancel the original order and place a new one to the required address.   

If we have used our courier service for your delivery then you will be advised by text or email of a 1 hour delivery time slot during the next business day. If you will not be at home at that time you will be given the option to request that either your parcel is left in a safe place, delivered to a neighbour or alternatively you can reschedule your delivery to a more convenient day.

We aim to dispatch orders within 3 working days. We will email you to let you know when your order has been dispatched and confirm which delivery service has been used.

Please note: We are currently in the process of relocating our warehouse so your order may take slightly longer to be dispatched at this time. We thank you for your patience.  

Unfortunately we are not able to offer delivery on a specific day. If we have used our courier service for your delivery you will be allocated a 1 hour delivery time slot between 8am and 6pm the next business day.

The time taken for your order to be delivered to you once dispatched will depend on the destination address and delivery service used. Orders shipped within the UK by DPD will usually be delivered the next business day. Orders shipped outside the UK are sent via DPD or DHL Express and depending on destination will take approximately 3-5 business days.

Delivery on orders over £175 in value is free of charge to UK addresses (including BFPO) and the Channel Islands. Postage charges for smaller orders are dependent on order value. Please note delivery charges are based on the full retail price of goods during sale periods. Separate charges apply for delivery to addresses outside of the UK.

Postage charges are shown in the table below;

We are able to deliver orders to BFPO addresses. Please select this option when entering the delivery address. The postage charge for this service is the same as for the UK.

We ship orders outside of the UK using DHL Express. The cost of delivery and the approximate transit timescales are shown below;

Channel 

                                                                                                                                               Shipping costs to the EU 

PLEASE NOTE: When adding a shipping address for the Channel Islands please ensure that you select the correct country code ie Jersey or Guernsey, not UK. If you select UK then we will not generate the correct customs paperwork and your order is likely to be returned to us. 

PLEASE BE AWARE that customs tax or charges may be payable in some countries. This will be at the discretion of the local Customs Authority and neither Schoolblazer nor our carriers can be held responsible for these.

UKRAINE UPDATE Due to the current situation in Ukraine, Our carriers have temporarily suspended their services to/from Russia, Belarus and Ukraine. As a result, for the time being we will be unable to accept orders for delivery to any of those countries.

FastTrack is an express dispatch service offering same day dispatch to UK addresses for orders placed before Midday on the day of ordering. FastTrack orders will be given the highest priority and are supported by a dedicated team. Any FastTrack orders placed after noon, at the weekend or on Bank Holidays will be dispatched on the next business day. Please note: We reserve the right to withdraw this service at any time.

All FastTrack orders will be subject to an additional charge of £10 on top of the delivery charge applicable to the order.

As FastTrack is an express dispatch service, name tags will not be sewn into garments. However should you wish to purchase them, they will be supplied loose with your order.

FastTrack orders placed before 12 Midday Monday to Friday, will be dispatched the same day. Any order placed after midday will be dispatched the next business day (excluding weekends and Bank Holidays). They will usually be shipped by DPD for delivery the following business day  (ie not weekends), unless you have chosen at checkout to have your order shipped by Royal Mail. If this is the case then it is not guaranteed to be delivered the next business day.

Providing the order has not yet been dispatched and as long as it is within the same country, we may be able to amend the shipping address. Please contact us and we will do our best to comply with your request. Please note that we cannot change a shipping address to another country due to VAT reasons. You will need to cancel the original order and place a new one to the required address.   

If for any reason you are unhappy with your purchase, you can return it for refund or exchange within 365 days of delivery providing the item is unworn/unused and unwashed and in it's original packaging complete with labels. Please note that we can only exchange an item for one of the same in a different size. If you require a different item then please place a new order and return the original for a refund. We cannot accept back personalised items unless faulty and for hygiene reasons we are unable to accept back gumshields unless faulty or swimwear without the hygiene strip intact.

Please note that we only accept back name tagged items where the tags have been both purchased from us and sewn in by ourselves as part of our name tag application service. 

If you would like to return an item, please make a request on the website via our Online Returns service. You will need to print off your Returns note and Prepaid label at home. If you request an exchange, we will send out your new item straight away and ask that you return the original by post within 28 days. If we have not received your return within that time then you will automatically be charged for the items not returned. For further details of how to use our Online Returns service, please visit our How to Shop page here.

If you are unable to return your item via our Online Portal, please contact our Helpline to request a postage paid label. You will need to include a copy of the dispatch note in your parcel, indicating clearly which items you are returning, and whether you require a refund or exchange. If you do not not provide this information then a refund will automatically be processed.   

We do advise that you obtain a proof of posting receipt from the Post Office for all returns as we are unable to accept responsibility for non-delivery of returned goods. 

Our full Returns policy can be found here.

Online returns are quick and easy. Please follow the steps below; 

• Simply go to the ‘Orders and Returns’ tab, find the order from which you wish to return something, and click the red ‘Return Items’ button
• Select the item(s) that you wish to return, then click ‘Next’
• Please ensure a return request is processed for every item you are returning
• From the dropdown box, select the quantity you wish to return and also the 'Reason’ for each return
• Choose an ‘Action’ for each item, ie refund or exchange, and if you require an exchange, select the required size from the dropdown box
• When you have completed this for all items you are returning, proceed to the next step by clicking ‘Next’
• You will then be presented with a summary of your request. Please review this carefully to ensure you have selected the correct items and then click ‘Confirm Return’
• Finally, please take a moment to read and accept our Terms and Conditions by ticking the check box before clicking ‘Confirm Return’
• Print off your Shipping Label and Returns Note with your unique barcode reference
• Once you have processed your return, this will be visible in your ‘Returns History’ 
• On the ‘Returns History’ page you can view the return by clicking on ‘View Order'. It will show the current status and how long you have left to return the original item.
• If necessary, you can reprint your Returns Note and Shipping Label from here
• Reseal the garment in the original packaging (if applicable)
• Enclose the garment and printed Returns Note inside your parcel and attach the prepaid Shipping Label 
• Please ensure your parcel is posted back to us immediately to ensure we receive it within 28 days 

You can return an item purchased in the sale for refund or exchange, within the standard 365 day returns period. Items can be exchanged at the sale price up to 28 days after the sale has ended. However, if you request an exchange after the 28 day grace period, you will automatically be charged the difference between the sale price and the full retail price as shown on the website at the time the exchange is processed.

Returns made from within the UK, Belgium, France, Germany and Monaco are free. Please process a return request on the website where you will then be able to print off your unique Returns Note and Tracked Postage Label.

Please note that should you choose to return your items by any other method, we cannot be responsible for the cost incurred or any items lost as a result of this. 

We do not offer a free returns service for any other overseas destination so you will be responsible for returning any items to us and the costs involved. If you require an exchange please place a new order, which will include international postage, and return the original item for a refund.

We will name tag your exchanged/replacement items providing they were originally requested on your order. Name tags for replacement items on FastTrack orders will be sent loose as per the original order. Please note that we can only accept back name tagged items where the tags have been purchased from us and sewn in by ourselves as part of our name tag application service. 

Exchanges requested via our Online Returns Service will be processed immediately. Refunds will be processed once your return has been received at our warehouse. Please allow 3 business days from receipt for refunds to be processed. We will email you to let you know that your item(s) has been refunded. PLEASE NOTE; Returns from FastTrack orders will be processed within the normal 3 business day timescale.

Please note: We are currently in the process of relocating our warehouse so your return may take slightly longer to be processed at this time. We thank you for your patience.  

Orders shipped to Belgium, France, Germany and Monaco; We offer a free returns service from these countries via DHL. Please note that at the moment this is a Pick-Up service only, direct from your home. If you would like to return an item for a refund or exchange to a different size, please process your request on the webiste via our Online Returns Service. Further information on how to do this can be found on our 'How To Shop' page. Please allow 2-3 business days for your return to reach us.

Orders shipped to other destinations (including the Channel Islands); We do not offer a free returns service for any other overseas destination so you will be responsible for returning any items to us and the costs involved. If you require an exchange please place a new order, which will include international postage, and return the original item for a refund.

We are currently working hard to reduce single use plastics. We have already taken steps to reduce and eliminate plastics further up our supply chain and are now asking that you support us with this vital project by using your own packaging for any returns. To find out more about what we are doing, please see our Ethical and Environmental Policy.

Our Repairs service is free of charge. We offer the following types of Repair on uniform items only:

• Buttons - we can replace or secure loose or missing buttons (please note we cannot repair or replace press-studs or poppers)
• Hems - we can reattach hems that have come down
• Seams Split – we may be able to repair split seams however this will depend on the item and severity of the split
• Cuffs - we can repair cuffs that have become detached
• Summer Dress Tabs - we can repair tabs that have come away

If we are unable to repair your item we will get in touch

For further information on our Repairs service and how to process a repair order, please see our full repairs policy here.

Please see below information specific to your school:

SHIPPING DIRECT TO SCHOOL

If you require delivery direct to the school, please ensure that the SCHOOL NAME is included in the shipping address as we cannot be held responsible for parcels being delayed or lost due to an incomplete address being entered. 

NAME TAGS

During checkout the correct number of name tags to label your items will automatically be added to your basket. Name tags are supplied in multiples of 12: the first 12 cost €4.00 and each additional 12 costs €0.65. If you purchase name tags with your order we will sew them into your items free of charge. If you do not wish to purchase name tags, these can be removed from your basket prior to checkout.

DISPATCH

We aim to dispatch orders within 3 working days. Our typical dispatch time is 2-3 days for a fully name-tagged order. We will email you to let you know when your order has been dispatched.

We ship orders OUTSIDE of the UK using DPD or DHL Express and delivery timescales are typically 3-5 business days.

Postage charges are shown in the table below

PLEASE NOTE that in addition to the above, customs taxes or charges may be payable in some countries. This will be at the discretion of the local Customs Authority and neither Schoolblazer nor our carrier can be held responsible for these.

RETURNS

We offer a free returns service from France via DHL. Please note that at the moment this is a Pick-Up service only, direct from your home. If you would like to return an item for a refund or exchange to a different size, please process your request on the website via our Online Returns Service. Further information on how to do this can be found on our 'How To Shop' page. Please allow up to 5 business days for your return to reach us. Should you choose to return via your own method, please note that we will not be liable for the additional costs involved.

Please note: Due to import duty and tax implications and to avoid shipping hold-ups at customers, we can only facilitate returns from the same country to which the original order was shipped.

Please see below information specific to your school:

SHIPPING DIRECT TO SCHOOL

If you require delivery direct to the school, please ensure that the SCHOOL NAME is included in the shipping address as we cannot be held responsible for parcels being delayed or lost due to an incomplete address being entered. 

NAME TAGS

During checkout the correct number of name tags to label your items will automatically be added to your basket. Name tags are supplied in multiples of 12: the first 12 cost €4.00 and each additional 12 costs €0.65. If you purchase name tags with your order we will sew them into your items free of charge. If you do not wish to purchase name tags, these can be removed from your basket prior to checkout.

DISPATCH

We aim to dispatch orders within 3 working days. Our typical dispatch time is 2-3 days for a fully name-tagged order. We will email you to let you know when your order has been dispatched.

We ship orders OUTSIDE of the UK using DPD or DHL Express and delivery timescales are typically 3-5 business days.

Postage charges are shown in the table below;

PLEASE NOTE that in addition to the above, customs taxes or charges may be payable in some countries. This will be at the discretion of the local Customs Authority and neither Schoolblazer nor our carrier can be held responsible for these.

RETURNS

We offer a free returns service from Belgium via DHL. Please note that at the moment this is a Pick-Up service only, direct from your home. If you would like to return an item for a refund or exchange to a different size, please process your request on the website via our Online Returns Service. Further information on how to do this can be found on our 'How To Shop' page. Please allow up to 5 business days for your return to reach us. Should you choose to return via your own method, please note that we will not be liable for the additional costs involved.

Please note: Due to import duty and tax implications and to avoid shipping hold-ups at customers, we can only facilitate returns from the same country to which the original order was shipped.

Due to import duty and tax implications and to avoid shipping hold-ups at customers, we can only facilitate returns from the same country to which the original order was shipped.

Costs for shipping to Europe have increased significantly. As a result we are consolidating orders to Europe as much as possible. If an item you wish to order is out of stock and you require delivery to an address outside of the UK, you will need to request an email notification and we will let you know once the item is back in stock and available to order. 

Please see below information specific to your school:

SHIPPING DIRECT TO SCHOOL

If you require delivery direct to the school, please ensure that the SCHOOL NAME is included in the shipping address as we cannot be held responsible for parcels being delayed or lost due to an incomplete address being entered. 

NAME TAGS

During checkout the correct number of name tags to label your items will automatically be added to your basket. Name tags are supplied in multiples of 12: the first 12 cost €4.00 and each additional 12 costs €0.65. If you purchase name tags with your order we will sew them into your items free of charge. If you do not wish to purchase name tags, these can be removed from your basket prior to checkout.

DISPATCH

We aim to dispatch orders within 3 working days. Our typical dispatch time is 2-3 days for a fully name-tagged order. We will email you to let you know when your order has been dispatched.

We ship orders OUTSIDE of the UK using DPD or DHL Express and delivery timescales are typically 3-5 business days.

Postage charges are shown in the table below

PLEASE NOTE that in addition to the above, customs taxes or charges may be payable in some countries. This will be at the discretion of the local Customs Authority and neither Schoolblazer nor our carrier can be held responsible for these.

RETURNS

We offer a free returns service from France via DHL. Please note that at the moment this is a Pick-Up service only, direct from your home. If you would like to return an item for a refund or exchange to a different size, please process your request on the website via our Online Returns Service. Further information on how to do this can be found on our 'How To Shop' page. Please allow up to 5 business days for your return to reach us. Should you choose to return via your own method, please note that we will not be liable for the additional costs involved.

Please note: Due to import duty and tax implications and to avoid shipping hold-ups at customers, we can only facilitate returns from the same country to which the original order was shipped.

Please see below information specific to your school:

SHIPPING DIRECT TO SCHOOL

If you require delivery direct to the school, please ensure that the SCHOOL NAME is included in the shipping address as we cannot be held responsible for parcels being delayed or lost due to an incomplete address being entered. 

NAME TAGS

During checkout the correct number of name tags to label your items will automatically be added to your basket. Name tags are supplied in multiples of 12: the first 12 cost €4.00 and each additional 12 costs €0.65. If you purchase name tags with your order we will sew them into your items free of charge. If you do not wish to purchase name tags, these can be removed from your basket prior to checkout.

DISPATCH

We aim to dispatch orders within 3 working days. Our typical dispatch time is 2-3 days for a fully name-tagged order. We will email you to let you know when your order has been dispatched.

We ship orders OUTSIDE of the UK using DPD or DHL Express and delivery timescales are typically 3-5 business days.

Postage charges are shown in the table below;

PLEASE NOTE that in addition to the above, customs taxes or charges may be payable in some countries. This will be at the discretion of the local Customs Authority and neither Schoolblazer nor our carrier can be held responsible for these.

RETURNS

We offer a free returns service from Belgium via DHL. Please note that at the moment this is a Pick-Up service only, direct from your home. If you would like to return an item for a refund or exchange to a different size, please process your request on the website via our Online Returns Service. Further information on how to do this can be found on our 'How To Shop' page. Please allow up to 5 business days for your return to reach us. Should you choose to return via your own method, please note that we will not be liable for the additional costs involved.

Please note: Due to import duty and tax implications and to avoid shipping hold-ups at customers, we can only facilitate returns from the same country to which the original order was shipped.

No. Schoolblazer will pay the purchase tax and any duty on your behalf to the relevant country's tax authorities.

Shipping to the EU is significantly more expensive now so this is reflected in our sliding scale of delivery charges. Some of the tax rates on clothing in the EU may be different to those in the UK and may change over time. We will ensure that the prices you are charged reflect the tax regime in the EU.

We would like to reassure you that we are keenly aware of our duty of care regarding the personal information which is provided to us. We go to exceptional lengths to ensure the security of our system, to control access to the data and never pass the information to any third party. Our database is stored within a data centre in Ireland and is secured in accordance with best practice set out by the Information Commissioner’s Office, and when information leaves our database (for instance for backup purposes) it is strongly encrypted before transmission. Furthermore only our carefully vetted and DBS checked Customer Services representatives have access to un-anonymised customer information, which they require in order to resolve any queries.

We are aware that we ask for some personal information about your child. We hope that the above provides the reassurance that you need. However below is a brief rundown of the data we collect and what we use it for:

Child’s Name: This generates the name tagging details. If you are very concerned about this you could choose to use meaningless data, i.e. Child A, Child B etc, however please be aware that whatever text you enter in this field will be appear on the name tags. Alternatively you can remove the name tags from your order although most parents do find this service to be extremely valuable.

Date of Birth: This is used as a check to make sure we have the correct school year for your child, so we show you the correct garments. We also use it in a statistical model to predict the rate of growth and therefore the best fit of garment for each child. We could just ask for age, but this is insufficiently accurate to usefully predict the fit of garments. Again, if you have a serious concern you could choose to enter a false Date of Birth. If you make this reasonably close to your child’s actual Date of Birth then it will not seriously degrade the sizing recommendations we make, however please be aware that it may cause us to recommend the wrong year group.

Measurements: These are key to the operation of our Intelligent Sizing engine. They are used to recommend the best size of all our garments and therefore accuracy is vital. Please don’t guess or try to hide this data. It will inevitably result in us recommending the wrong size which is inconvenient for both parties. In addition to generating the fit recommendations for your child we will also aggregate this data in anonymised form so we can’t identify the child. This allows us to undertake statistical analysis on how the size range of our customers is changing, allowing us to improve both the fit of our garments and the availability of our sizes. Keeping our returns low helps to keep our costs and prices low. Improving the accuracy of our ordering ensures that we have the stock in the right sizes.

For the legal aspect of our privacy policy please see our terms and conditions here.

We categorically do not share your data with anybody else. As the leading school shoe supplier Start-rite approached us with an exclusive offer for our customers. We said that we would be happy to put a link together which allowed you to benefit from this offer. However no information about you is passed on.

We are obliged to charge all of our customers VAT where it is applicable. Some garments are zero rated at certain size levels and above those sizes VAT is chargeable. Where the garment can be shown to be only worn by someone under 14 years of age (because it is distinctly marked for a Prep School) the VAT should not be applied. If the garment cannot be shown to be only wearable in a Prep School, then VAT must be applied above certain sizes, irrespective of whether or not the child is actually in a Prep or Senior School. This is because VAT is applicable to the item, not the customer. Where an item is not distinctly marked (i.e. crested) and it is not possible to determine that the item is wearable only by someone under 14 years of age, we are obliged to charge VAT on the basis of size. On some products we choose to maintain a standard level of retail across all sizes but in these instances VAT is still payable on these sizes where applicable.

VAT is also applicable to name tags, FastTrack and (in most cases) to courier delivery services, including DPD.

Further information on the VAT guidelines can be found on the HMRC website.

In line with other online retailers we use the SCA/3DS2 Strong Customer Authentication procedure for your additional security. This is to better protect against fraud, keeping customers safe and secure when making payments online. 

The authentication process will vary but depending on your bank you may be asked to enter a one-time passcode or approve the transaction via the mobile app. For further details please contact your card issuer.

Schoolblazer does not issue publicly available promo codes, discount codes, coupons or voucher codes. There are a number of websites that claim to possess Schoolblazer promo codes, discount codes, coupons or vouchers, but they do not. These websites are not associated with Schoolblazer in any way. They trick you into visiting their website by offering non-existent discount codes and once you have accessed their site they make money by showing you other advertisements or asking you to sign up to a mailing list. We strongly recommend that you avoid visiting these sites. Genuine Schoolblazer voucher codes are only issued in specific circumstances and only through schools or our Customer Services team.

Yes, we take great pride in our ethical business practice and our full policy can be read here.

Our full Terms and Conditions can be found here.

No. Schoolblazer will pay the purchase tax and any duty on your behalf to the relevant country's tax authorities.

Shipping to the EU is significantly more expensive now so this is reflected in our sliding scale of delivery charges. Some of the tax rates on clothing in the EU may be different to those in the UK and may change over time. We will ensure that the prices you are charged reflect the tax regime in the EU.

Some items supplied to our UK schools are exempt from sales tax (VAT) in accordance with HMRC rules. However, these items are subject to tax in other countries. If you place an order for a UK school and choose to have it delivered to an address in another country, it will no longer be exempt from VAT and you will therefore notice that the price will increase. 

When shopping on Schoolblazer.com, for international delivery you are considered the importer and must comply with all the laws and regulations of the country in which you are receiving the goods. Customs authorities in some countries require the importer to provide a personal identification number. This might be your Personal or Tax/VAT ID/TIN. If the destination country requires this information then we will prompt you to enter it and you will not be allowed to place your order without doing so. Please ensure this is entered correctly, otherwise your order may not be delivered. Customs policies vary greatly from country to country, so if you are unsure about this you should contact your local customs authority for further information.

Inflation is increasing around the world. Prices in the UK have risen over 9% in the past year. At Schoolblazer we have seen some very substantial increases in our costs over the last 12 months, with some prices rising over 100%. We recognise that nobody likes to see prices increase so we have worked very hard to minimise these without compromising on quality or our commitment to sustainability.